Personal Identifiable Information and Sharing

Ditech collects the following personal identifiable information through its website, online application, or online lead form: First and last name, physical address, email address, telephone numbers, and social security number.  The types of personal information we collect and share depends on the product or service you have with us.  The personal identifiable information is information that we receive from our customers or users on a voluntary basis.  We may disclose this information about you to third parties.  This includes financial service providers, such as mortgage lenders, mortgage brokers, and title companies.  It also includes non-financial companies, such as retailers, direct marketing companies or contactors.  We may also disclose personal identifiable information about you to third parties as permitted by law.

Process for Changing Personal Identifiable Information

To customers that have registered an account with Ditech, customers have the ability to request changes to most of their personal identifiable information, depending on the status of their account, by logging into their Ditech online account.  Ditech customers cannot change their social security number online.  A user of a lead form would need to call the appropriate sales person to update the lead record.

Changes to Privacy Policy

All changes made to the privacy policy are posted online by clicking on a link named “privacy” on the Ditech home page.  To view the current online privacy policy, please visit www.ditech.com/privacy.

How Ditech Responds to “Do not Track” Signals and Tracking User’s Online Activity

Tracking mechanisms can collect information about a user’s online activity and behavior but do not collect personal identifiable information.  Tracking mechanisms that we use for marketing purposes enable the ability for Ditech to target users across other websites by placing a cookie on the user’s device.

Cookies” are small files that are stored on your computer. They contain website addresses and codes that your browser sends to websites every time you visit them. We may send cookies to your computer to enhance your online experience, primarily by allowing us to recognize you as a Customer or previous visitor and to store your personal preferences.

We may also use remarketing ads displayed through third-party vendors such as Google to reach users, based on their past interactions with us. Third-party vendors use cookies to serve ads based on someone’s previous visits to our website. To opt out of Google’s use of cookies for remarketing purposes, you can visit Google’s Ads Preference Manager. Alternatively, to opt out of the use of other third-party vendor’s use of cookies visit the Network Advertising Initiative Opt-Out Page.

“Web beacons” are small graphics images (usually invisible) embedded in web pages or e-mails. We may use web beacons (1) on our websites to track website use (for example, to note how long a webpage was viewed) and (2) when we send you HTML e-mails (for example, to let us know if you received and/or opened the e-mail). Although cookies and web beacons do not store personally identifiable information, if you choose to provide personally identifiable information through our website, that information can be linked to the technical information stored in cookies and web beacons. You may set your browser to reject cookies from us and/or any other website. In addition, you may set your browser to display HTML e-mails as text only, which may prevent the use of some web beacons. (Note that some areas of our website may be accessed, now or in the future, only in conjunction with cookies or web beacons; thus, disabling cookies or web beacons might prevent you from accessing content in those areas.) Please consult the “Help” section of your browser for more information.

Your ongoing use of our website constitutes your acceptance of our Privacy Policy and your acknowledgment of our described use of cookies and web beacons.

The effective date of the privacy policy is August 31, 2015.