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ditech Announces Expanded Business Hours To Better Serve Current And Prospective Customers

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FORT WASHINGTON, Pa., July 17, 2018 /PRNewswire/ — Ditech Holding Corporation (“Ditech Holding” or the “Company”) (NYSE: DHCP) today announced that it has extended the business hours of Ditech Financial on weekdays and Saturdays and added additional business hours on Sundays to better meet the needs of its customers. Ditech Financial’s expanded hours are designed to allow for enhanced service to current and prospective customers, including those on the West Coast who now have access to a dedicated team of West Coast loan officers.

“Our mission is to provide the best possible financing solutions to our customers, and we need to be available to our customers from coast to coast in order to execute that mission. Our customers live busy lives and need flexibility to do business with us when it’s most convenient for them,” said Tom Marano, Chief Executive Officer and President of Ditech Holding. “Our extended business hours give our customers more opportunities to access our talented and knowledgeable team members to get the help that they need and the answers that they seek.”

Ditech Financial has increased its hours by approximately 30% across its servicing and originations departments. Changes to Ditech Financial’s customer service and originations’ hours include:

  • Expanded hours Monday through Friday 8:00 a.m. to 12:00 a.m. ET
  • Expanded hours on Saturday 8:00 a.m. to 5:00 p.m. ET
  • Newly added hours on Sunday 1:00 p.m. to 5:00 p.m. ET

In addition to the expanded hours of operation, the Company plans to continue to evaluate and invest in strategic omni-channel operational and technical capabilities designed to meet and exceed the expectations of current and prospective customers.

“Ditech is a customer-centric organization that is constantly searching for ways to improve the customer experience,” said Ritesh Chaturbedi, Ditech Holding’s Chief Operating Officer. “We have a strong leadership team and a talented workforce dedicated to developing and executing initiatives designed to meet the evolving needs of our customers. We plan to continue to create efficiencies in our processes and update our operations as we seek to provide an exceptional customer experience.”

About Ditech Holding Corporation

Ditech Holding is an independent servicer and originator of mortgage loans and servicer of reverse mortgage loans. Based in Fort Washington, Pennsylvania, the Company has approximately 3,700 employees and services a diverse loan portfolio. For more information about Ditech Holding, please visit the Company’s website at www.ditechholding.com. The information on the Company’s website is not a part of this release.

Cautionary Statements Regarding Forward-Looking Information

Certain statements in this press release constitute “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Statements that are not historical fact are forward-looking statements. Certain of these forward-looking statements can be identified by the use of words such as “believes,” “anticipates,” “expects,” “designed,” “intends,” “plans,” “projects,” “estimates,” “assumes,” “may,” “should,” “could,” “would,” “shall,” “will,” “seeks,” “targets,” “future,” or other similar expressions. Such forward-looking statements involve known and unknown risks, uncertainties and other important factors, and our actual results, performance or achievements could differ materially from results, performance or achievements expressed in these forward-looking statements.

These forward-looking statements are based on the Company’s current beliefs, intentions and expectations and are not guarantees or indicative of future performance, nor should any conclusions be drawn or assumptions be made as to any potential outcome of any initiatives the Company considers or seeks to implement. Important assumptions and other important factors that could cause actual results to differ materially from those forward-looking statements include, but are not limited to, those factors, risks and uncertainties described in more detail under the heading “Risk Factors” and elsewhere in the Company’s annual and quarterly reports, including amendments thereto, and other filings with the Securities and Exchange Commission.