Welcome, Ocwen Customers!

Ocwen and ditech

As Green Tree, ditech purchased the mortgage servicing rights for a portfolio of first mortgage loan from Ocwen on June 15, 2015. You may have received a letter about this from Ocwen and a welcome package from ditech that introduces us as your new loan servicer. Welcome!

At ditech, our employees serve Customers like you from many offices and call centers throughout the USA. If you have questions about your mortgage, we can help. A good place to start is the Frequently Asked Questions section.

What does a transfer of mortgage servicing mean?

A transfer of servicing means that your prior servicer or lender has transferred the servicing of your mortgage (the right to collect payments), to another financial institution.

A transfer of mortgage servicing doesn’t mean that you have a poor quality loan or credit history. It simply means ditech will now prepare and send your statement, collect your mortgage payments, manage any escrow transactions, and provide all the Customer service for your mortgage.

Transitioning to ditech and your online account

Our loan conversion experts will transition your mortgage or loan into our system by following a transition timeline. Your account will be ready for you to access online in MyAccount shortly after your welcome letter arrives.

You can find the green login button for MyAccount at the top right of every page on our website. Click on the button to register for MyAccount when your mortgage transfer is complete.

The transition process can take several days to complete. We review your loan data carefully to ensure that the information we receive from Ocwen is 100% accurate prior to transitioning the information into our system. We will waive any late fees from payments that are delayed during this transition period.

More questions? Contact us

We’re here to help. Customers can reach ditech by phone at 1-800-643-0202. For more ways to get in touch, visit the Contact a Customer Service Representative page.

Our Hours

Monday - Friday8am - 9pm ET

Saturday8am - 5pm ET

Sunday*1pm - 5pm ET

*Sunday Hours: Home Loan Specialists available for new loan applications only. Associates are not available for questions about existing accounts or applications in progress.

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