CitiMortgage and ditech
As Green Tree Servicing, we purchased the mortgage servicing rights for a portfolio of first mortgage loan from CitiMortgage on December 16, 2014. You may have received a letter about this from CitiMortgage and a welcome package that introduces us as your new loan servicer. Welcome!
At ditech, our employees serve Customers like you from many offices and call centers throughout the USA. If you have questions about your mortgage, we can help. A good place to start is the Frequently Asked Questions section.
What does a transfer of mortgage servicing mean?
A transfer of servicing means that your prior servicer or lender has transferred the servicing of your mortgage (the right to collect payments), to another financial institution.
A mortgage transfer doesn’t mean that you have a poor quality loan or credit history. It simply means ditech will now prepare and send your statement, collect your mortgage payments, manage any escrow transactions, and provide all the Customer service for your mortgage.
Transitioning to ditech and your online account
Our loan conversion experts will transition your mortgage or loan into our system by following a transition timeline. Your account will be ready for you to access online in MyAccount shortly after your welcome letter arrives.
The transition process can take several days to complete. ditech wants to ensure the information we receive from CitiMortgage is 100% accurate prior to transitioning the information into our system. ditech will waive any late fees from payments that are delayed during this transition period.
More questions? Contact us
We’re here to help. Customers can reach ditech by phone at 1-800-643-0202. For more ways to get in touch, visit the Contact a Customer Service Representative page.