Welcome, Bank of America customers!

Bank of America and ditech

Starting in 2012, Green Tree (now ditech) purchased the mortgage servicing rights for a number of loan accounts from Bank of America. You may have received a welcome package introducing us as your new loan servicer. As a previous Bank of America Customer, your account is now being serviced by ditech. Welcome!

At ditech, our employees serve Customers like you from many offices and call centers throughout the USA. If you have questions about your mortgage, we can help. A good place to start is the Frequently Asked Questions section.

What is a transfer of mortgage servicing?

A transfer of servicing means that your prior servicer or lender has transferred the servicing of your mortgage (the right to collect payments), to another financial institution.

A transfer of mortgage servicing doesn’t mean that you have a poor quality loan or credit history. It simply means ditech will collect your payments, manage any escrow transactions, and provide all the Customer service for your mortgage.

Transitioning to ditech and your online account

Our loan conversion experts will transition your mortgage or loan into our system by following a transition timeline. Your account will be ready for you to access online in MyAccount shortly after your welcome letter arrives.

The transition process can take several days to complete. ditech wants to ensure the information we receive from Bank of America is 100% accurate prior to transitioning the information into our system. ditech will waive any late fees from payments that are delayed during this transition period.

More questions? Contact us

We’re here to help. Customers can reach ditech by phone at 1-800-643-0202. For more ways to get in touch, visit the Contact a Customer Service Representative page.