Making the transfer of your mortgage servicing easy.
If you recently received a notice that your previous servicer transferred your mortgage to ditech, we’re happy to have you as a Customer. We know you have many questions. Watch the video below for a quick introduction to ditech as your new mortgage servicer. It’s less than two minutes long and will answer many of your mortgage transfer questions.
Important Dates for You to Know
Click on any date in the transition timeline below to learn more about important dates in the mortgage transfer process.
Time to Transfer Mortgage
9 Days After
16 Days After
Days Prior to Transfer
Contact your current servicer with any questions about your mortgage loan prior to the transfer.
Transfer Date - Transfer is Official
Your welcome letter identifies your transfer date. This is when you should begin sending your payments to ditech. Please note that for the first 10 days, we’ll have limited information about your account.
Your previous loan servicer will forward to ditech any payments sent to them during this 10-day period. ditech will hold them until your account data is loaded into our system.
You can register for online account access beginning on this date. However, please note that your complete account information won’t be available online until about 9 days following the transfer.
Approximately 9 Days After Transfer - ditech Can Begin Posting Payments
Your loan information is available online.
ditech will process any payments received since the transfer at this time. These payments will be posted effective the date they were received. If you made a payment to your previous servicer during the transfer process, ditech will not charge you a late fee.
Approximately 16 Days After Transfer - Your First ditech Statement Mailed
We will mail your first ditech statement (for payment due the month following the transfer date) to your billing address.