Manage your account onlineGoing digital with ditech

Today, it’s easier than ever to manage your finances electronically. At ditech, we offer more than one way to take care of your mortgage using your computer, tablet, or even your smartphone. Here are some alternatives to traditional paper statements and reminders.

Digital alerts

Don’t spend another minute wondering if your payment posted to your account, or if your escrow analysis is ready. Sign up for alerts on ditech.com, and you’ll always be in the loop.

  • How to enroll in ditech digital alerts: Login to MyAccount and navigate to Messages & Alerts. Choose how you wish to receive alerts—via Email Alert, SMS Text Alert, or both. Type in your cellphone number and/or email address, check the box, and click the Submit button.

Paperless statements and e-bills

Going paperless is a good way to get your statement more quickly, reduce waste, and help reduce the risk of fraud. Electronic versions of your past statements—sometimes called e-bills—are available anytime in MyAccount. If you’re enrolled in Online Billing (formerly GreenBill), you may also receive an email from ditech when your statement is ready. The email will include a link* to view and download your statement from MyAccount.

  • How to enroll in online billing: Login to MyAccount. Under the MyAccount tab, choose Online Billing, select your loan and click Continue.
  • *Please note: Due to technical requirements, some ditech customers will continue receive their e-bill via email as a secure .pdf file attachment.

Automatic payment withdrawals

The easiest way to avoid late fees and credit blemishes is to pay bills regularly when they’re due. Automatic withdrawals never forget to make your payment. Our AutoPay program helps busy, complicated lives get a little simpler. Sign up for ditech’s free AutoPay program! Learn more about AutoPay.

  • How to enroll in AutoPay: In MyAccount, click on the Make a Payment tab, then click on the Setup AutoPay Payments button to start the registration process.

Your loan documents, online

If you’re moving, filing taxes, thinking about refinancing, or just reviewing your finances, it’s nice to have your important documents securely stored where you can find them.  Access your loan documents from the MyAccount dashboard on ditech.com. You can view, print, or download documents related to your loan anytime.

  • How to view your loan documents: From your MyAccount dashboard, click on Loan Documents in the Quick Links section near the bottom of the screen.

To register, enroll, or update your MyAccount preferences, login to MyAccount.

Your SmartWatch report

Your SmartWatch report is filled with answers to questions you may have about refinancing or buying a new home:

  • Can you reduce your loan payment?
  • Can you save on interest?
  • Can you get cash out?
  • Do you have enough home equity for a down payment?

Each of the answers is based, in part, on your current ditech home loan and estimated home value*. To view your report now, log in to MyAccount and select “SmartWatch”. First visit to MyAccount? Register here.

*Your home’s estimated value is determined using a statistical model with third-party valuation data.

Yes, you can. If you’re receiving ditech online billing statements and want to switch back to paper billing statements, click on the link at the bottom of the email to restore paper billing on your account.
Just as with paper billing statements, you can make your mortgage payment any of several ways. Options include mail, automatic payments from your bank account, online payments and much more. Learn more about Online Billing or Make a Payment.
Yes, once you log in to your secure ditech account, you can find your online billing statements in the MyAccount section. Login to MyAccount
Your ditech online billing statement is emailed to the primary email address you specify when you register for online billing services. If co-borrowers don’t have access to that email address, they can see the billing statements when they log in to their secure online ditech account, MyAccount. Login to MyAccount or learn more about Online Billing.
Online billing statements look exactly like your print statements. If you don’t understand the information provided on the statements, see our handy primer: How to read your mortgage statement.
We offer a range of electronic mortgage payment options. The most popular option, provided at no charge, is AutoPay. It allows you to set up automatic payment withdrawal from your bank checking or savings account. You can also make a payment by mail, over the phone or through your secure online ditech account. Register for AutoPay
You can register for AutoPay, our free automatic payment service online. You first need to create an online account. Click on the link below to get started. Register for AutoPay Note that some restrictions apply, so some accounts may not be eligible for AutoPay due to account status.
If you have any issues opening your online billing statement, please contact Customer Service at 800-643-0202 between 7 a.m. and 8 p.m. (CST) Monday through Friday or between 7 a.m. and 1 p.m. (CST) Saturday.
Yes, you have two ways to pay additional toward your principal.
  • One, you can choose biweekly payments to pay down your home loan faster.
  • Two, even if you choose monthly payments, you can pay extra any month.
If we receive a payment larger than the amount due, we apply the additional amount first to any outstanding fees and then to your principal balance.
Our online payment functionality is limited to entering and processing payments only. If you need to modify or delete any pending payments made through AutoPay, please contact our Customer Service department at 1-800-643-0202 10 business days prior to the payment processing date.
No, you can set up AutoPay to make your payment on any date between your due date and your late fee assessment date. For example, if your payment is due on the 1st and your late charge is assessed on the 16th, your payment can be made on any date between the 1st and 15th. Plus, you can change the payment date each month.