Website Support FAQ

  • We confirm your identity with confidential access codes before we ever allow access to your online accounts.
  • We use technologies such as firewalls (which protect systems from intrusion) and 128-bit encryption (scrambling of information) to provide identity protection.
  • We train our employees to protect your Personal Information and we are continually enhancing our security tools and procedures.

An outdated or incompatible browser can cause websites to load slowly or display incorrectly. To ensure the best experience on, we designed our website to support most popular browsers. Check your Browser Compatibility with the Ditech website.

Every Sunday night, ditech performs secure weekly maintenance and back-up of our databases and systems, which includes the MyAccount section of the website. Please be advised that your online account will not be accessible between 9:00 p.m. CST Sunday night and 7:00 a.m. CST Monday morning. This weekly maintenance is necessary to protect our Customers’ data and ensure the systems are running smoothly.