Payment Timing FAQ
Generally, payments will be posted to your account within 24 business hours of receipt.
You may be eligible to change your due date based on your account status and type of home loan. Please note that your account must be current to process a due date change. Loans backed by the Federal Housing Administration or the Veterans Administration are not eligible for due date changes.
To request a payment due date change, submit your request in writing. Include:
- Your 9-digit ditech account number
- Your due date preference: available due dates are the 1st, 5th, 10th and 15th of each month.
- The account holder’s signature on the request.
Mail your request to our Customer Service department:
ditech Customer Service
PO Box 6172
Rapid City, SD 57709-6172