Online Billing FAQ
If you have any issues opening your online billing statement, please contact Customer Service at 800-643-0202 between 7 a.m. and 8 p.m. (CST) Monday through Friday or between 7 a.m. and 1 p.m. (CST) Saturday.
You only need free Adobe Reader software to view your online billing PDF attachments. If you don’t already have the software, you can download the latest version of Adobe Reader for free by visiting the Adobe website at adobe.com.
Your ditech online billing statement is emailed to the primary email address you specify when you register for online billing services. If co-borrowers don’t have access to that email address, they can see the billing statements when they log in to their secure online ditech account, MyAccount.
Online billing statements look exactly like your print statements. If you don’t understand the information provided on the statements, see our handy primer: How to read your mortgage statement.
Yes, once you log in to your secure ditech account, you can find your online billing statements in the MyAccount section.
Yes, you can. If you’re receiving ditech online billing statements and want to switch back to paper billing statements, click on the link at the bottom of the email to restore paper billing on your account.