Credit Information FAQ

Yes, we can help you with this. Please mail a written request for a Verification of Mortgage to:

Ditech Account Processing
PO Box 6172
Rapid City, SD 57709-6172

We will send you a Verification of Mortgage document for your records.

Ditech provides Equifax, Experian, Trans Union and Innovis with loan information every month. We provide accurate information based on account records. If you suspect an error on your credit report, please contact the appropriate Credit Bureau Agency for resolution information. You may also send credit report disputes in writing to ditech Customer Service. Include your ditech account number (if applicable), name, and any additional supporting documentation to support your position. Supporting documentation may include cancelled checks, bank statements, copies of credit reports, or any other pertinent information for further review. Upon receipt, our Customer Service department will research the dispute and respond accordingly.

If we are responsible for errors to your credit report, we are committed to correcting them quickly.  However, please understand that we are unable to request credit bureau changes as a courtesy to our borrowers or to improve credit ratings.

Possibly. Your credit score is only one of the factors taken into account when you apply for a refinance loan. We also look at your employment history, income, debt and cash reserves.

Not necessarily. Your credit score is only one of the factors taken into consideration when you apply for a home loan. We also review your employment history, income, debt and cash reserves.

Yes, we report to credit agencies Equifax, Experian, Trans Union and Innovis on a monthly basis. For more information, please contact the credit agency directly.

If you suspect an error on your credit report, please contact the appropriate Credit Bureau Agency for resolution information.

Credit report disputes may also be sent in writing to ditech Customer Service. Include your 9-digit ditech account number (if applicable), name and any additional supporting documentation to support your position. Upon receipt, our Customer Service department will research the dispute and respond accordingly.