Account Maintenance FAQ

We apologize for the statement delay. Due to a printing problem related to the technology upgrade, some April 2016 billing statements have not arrived at the post office on time. The statements will be in the mail for the week of April 18.

Learn about your other payment options on our Make a Payment page.

In the event of a death, divorce, or estrangement, we can update our records to ensure that we send any future communications to the right person, but ditech cannot change the loan account itself.

In U.S. lending practices, the original borrower’s name stays on the mortgage loan until the loan is refinanced or paid off. The reason has to do with the relationship between the lender/servicer and the loan. As a holder of the mortgage, ditech is a creditor to the original borrower. In case of death, that relationship automatically transfers to the estate of the original borrower. It’s not possible to remove the name on the mortgage loan without legally changing the creditor’s relationship to the estate. By retaining the name of the original mortgagor on the contract, we are fulfilling a procedural requirement that protects the integrity of the original loan and its terms and our role as creditor.

For the same reason, ditech cannot alter the original names on an account in cases of divorce, estrangement, abandonment, or other status changes. The original name(s) on the account will remain until the debt is satisfied through refinancing, payoff, or other means.

Many homeowners refinance after the death of a spouse or co-borrower. If you plan to refinance, submit a certified copy of your spouse’s death certificate with your County Recorder’s office, if the office has not already recorded it.

Taking this step will not affect the existing mortgage, but it does permit you to seek refinancing under your name. As a full-service mortgage company, we do offer refinancing options, including the Home Affordable Refinancing Program or HARP Refinance options. Please visit the Home Refinance page to explore all your refinancing options, or call us at 1-800-700-9212.

To learn more about loan assumptions, visit our Assuming a loan page.

This may seem hard to understand, but the answer is no. In U.S. lending practices, the homeowner’s name stays on the mortgage until the loan is refinanced or paid off.

Why? The reason is that when a homeowner dies, their responsibility for the mortgage loan automatically transfers to their estate. As a holder of the mortgage loan, ditech is still a creditor to your spouse’s estate. It’s not possible to remove the name on the mortgage loan without legally changing the creditor’s relationship to the estate. By retaining the name of the original mortgagor on the contract, we are simply fulfilling a procedural requirement. In no way do we intend to diminish or ignore your loss.

Please accept our condolences for your loss. It’s understandable that you may want to remove the name of your late spouse from your account or mortgage.  We can help you change your account so that ditech addresses future letters or other communications solely in your name. Please help us verify and protect your account by sending us a written notification of your spouse or co-borrower’s death, plus two required documents:

  1. A notarized copy of the death certificate, and
  2. Legal documentation of the estate administration. Acceptable legal documentation could be a probated will, a letter of testamentary, a letter from the probate court, or another legal document that names an executor/executrix.

Please send the written notification, notarized death certificate and estate documentation to:

Ditech Account Processing
PO Box 6172
Rapid City, SD 57709-6172

We know this can be a challenging time. We can help you change your account so that ditech addresses future letters or other communications solely in your name, and we can process your mailing address changes, if needed.

To protect your personal financial information, we need to verify any status or name changes. Please mail us a written request of your changes, as well as notarized copies of legal documents confirming the change (for example, a divorce decree), to:

Ditech Account Processing
PO Box 6172
Rapid City, SD 57709-6172

*Please note that in most cases a divorce decree alone does not remove financial obligation from either party. Even if a divorce court orders a transfer of rights and interests in a property, both parties will remain contractually obligated until the debt is satisfied. Options for satisfying the debt include paying off the loan in its entirety, selling the house, refinancing, or a loan assumption, if your loan terms allow it.

Refinancing is one way to way to change responsible parties on a mortgage account. As a full-service mortgage company, we do offer refinancing, including the Home Affordable Refinancing Program or HARP Refinance options. Please visit the Home Refinance page to explore all your refinancing options, or call us at 1-800-700-9212.

We can help you with this. To protect you, your spouse, and your account, we do require verification of your name and/or status change. Please mail a written request of your changes, as well as notarized copies of legal documents confirming the change (for example, your marriage license), to:

Ditech Account Processing
PO Box 6172
Rapid City, SD 57709-6172

Upon receipt of your request and verification of the documents, we will be happy to make necessary updates to your account. Please allow 6-12 weeks for these changes to be reflected on your account.

It is possible to transfer a property title to another party, person, or living trust. *This is something that your estate-planning professional may recommend.

Some title transfers require the consent of the lender or servicer before changes can be processed. To request ditech’s consent for a title transfer, please mail us a written request of your proposed changes to:

Ditech Account Processing
PO Box 6172
Rapid City, SD 57709-6172

*Please note, ditech does not permit title transfer on mobile homes or manufactured houses until the lien is fully satisfied.

Unfortunately, the Promissory Note attached to the loan cannot be changed. This means that the original names on the account and lien documents must remain the same until there is a refinancing, payoff, or other kind of debt discharge.

The reasons for this are as follows. As a holder of the mortgage, ditech became a creditor to the individual, not the trust. Although it’s possible to transfer the ownership title, it’s not possible to change the name on the signed contract or Promissory Note without legally changing the creditor’s relationship to the borrower and the account. By requiring that the name on the account match the name on the Promissory Note, we are fulfilling a procedural requirement to protect the integrity of the account and the history of the loan.

Refinancing is one way to way to change responsible parties on an account. As a full-service mortgage company, we do offer refinancing options, including the Home Affordable Refinancing Program (HARP). Please visit the Home Refinance page to explore your refinancing options, or call us at 1-800-700-9212.

If you’re a ditech Customer, you can find the answer in your SmartWatch report. To view your report now, log in to MyAccount.