When disaster strikes your property, ditech is here to help you rebound quickly.
Our thoughts are with the people that were affected by the recent hurricanes as well as the wildfires in Northern California. Ditech is a community of great passion and we will support impacted individuals in every way we can.
We are proactively reaching out to customers with property that may be impacted. First and foremost, we hope you and your family are safe. If you have experienced property damage, Ditech stands ready to assist you through the claims process. If you are facing a financial hardship which impacts your ability to make normal payments, as a direct result of the storms, we are ready to work with you in any way that we can.
Effective immediately, here are the steps we are taking to assist those that have been affected:
- We are providing easily accessible information and service regarding insurance claims, to help you navigate the process.
- We are offering an array of payment options to minimize financial impact including repayment plans and forbearances ( temporarily suspending or reducing payments for up to 6 month)
- We are not assessing any late or NSF fees
- We are suppressing all credit bureau reporting
- We are offering a wide variety of different options for electronic delivery of important mortgage documents such as statements for those that might not be receiving mail at this time. Information on how to manage your account online can be located at https://www.ditech.com/manage-my-account/
- We are offering quick access to information on our website to several local agencies that can assist during your hardship
To help you, we need to stay in touch as closely as possible. We can help you assess options and work with you during your time of need. On behalf of all of us here at Ditech, we wish you a swift and complete recovery.
Feel free to simply call us to speak to a customer service representative at 1-800-643-0202.
At ditech, our first concern is for your safety and the safety of your family and loved ones. There are a number of resources available to offer assistance for those affected. You can contact the below agencies:
To determine if your property is in the disaster area, if you qualify for assistance, or to register your damage with FEMA, call (800) 621-3362 or go online to www.disasterassistance.gov. Stay up-to-date by going to www.fema.gov or by downloading the FEMA app in your phone’s app marketplace. The Red Cross offers assistance with recovery as well as maintaining lists so you can check on family members in the impacted area. Find out more at www.redcross.org.
Locally, residents can request assistance or offer to volunteer by calling 211.
Local ditech Facilities & Services
We have established walk-in claims assistance at ditech’s Irving location for those affected by Hurricane Harvey:
500 Grapevine Highway, Suite 450, Hurst, TX 76054
You can also register for email alerts at our website – www.ditech.com
We will have representatives available to speak with you between 8 a.m. and 12 p.m. (EST) Monday through Friday, between 8 a.m. and 5 p.m. (EST) Saturday or between 1 p.m. and 5 p.m. (EST) on Sunday. Please have your loan number available to be able to connect with representatives who are focused on these disasters.
Important Claims Information
It is important that you first contact your insurance carrier to report damages. We are prepared to assist you once have received funds from your insurance company. Information is available at www.ditech.com/disasterresources. Insurance companies may provide emergency advance payments.
If you have a check that is not designated as Emergency Funds, please call (800) 643-0202 and we will assist you with starting the claims/endorsement process.
Please note, if you do not have access to the contact phone number for your insurance agent, we will do our best to locate that information for you.
Will my homeowners insurance cover the cost of repairs?
You should contact the insurance agent who handles your homeowner’s policy. The insurance company’s claims adjuster can assess your damage and determine if your loss is covered by your policy.
Do you have an insurance claim check in hand?
How can I verify that my property is in the disaster area?
The Federal Emergency Management Agency (FEMA) determines which counties are eligible for federal disaster assistance. You can call FEMA at 1-800-621-3362 for further information and assistance. If your home is in a designated disaster area, you can apply for federal assistance online at www.disasterassistance.gov, or by calling FEMA toll free at 1.800.621.FEMA.
Do you have information regarding my homeowner’s insurance policy?
ditech customers who have registered for account access through ditech.com can find information about their insurance policy online by logging into MyAccount. The information is also available by calling our toll free number at 1.800.643.0202 and following our self-service prompts. If you need to file a claim please contact your insurance carrier directly .
In the event that you are experiencing difficulty in making your monthly mortgage payment due to this disaster, please notify us.