Frequently Asked Questions

Use the drop-down below to find answers to common questions related to your account.

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Contact ditech.

To contact ditech and speak with a Customer Service Representative about your account, call 1-800-643-0202 (weekdays 7 a.m. to 8 p.m. CT, Saturday 7 a.m. to 1 p.m. CT).

For hearing impaired Customers, click here.

Email Us.

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Write Us.

Ditech Customer Service
PO Box 6172
Rapid City, SD 57709-6172

Written Homeowner Requests.

Mortgage loan customers must send any Qualified Written RequestsNotices of Error, or Requests for Information to this designated request address:

Ditech Financial LLC
PO Box 6176
Rapid City, SD 57709-6176

Did you knowYou can save time and postage by registering for our free AutoPay service. It deducts automatic payments from your savings or checking account.

For Texas Homeowners Only:

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705.  A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.

Where to Mail Your ditech Account Payment.

Send regular payments to the address shown on your billing statement. If you don’t have a copy of your statement, use the address listed below:

Ditech Payment Processing
PO Box 660934
Dallas, TX 75266-0934

Where to Overnight Your ditech Payment.

Ditech Financial LLC
Attn: 660934

1501 N. Plano Road
Suite 100
Richardson, TX 75081

Where to Mail Your Mortgage Payoff.

Please Login to MyAccount for detailed payoff information and instructions.

Where to Mail Your Subordination Package.

Ditech Financial LLC
Subordination Department
2100 East Elliot Road, Bldg 94, T-316
Tempe, Arizona 85284

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