Your Credit Score

Credit 101

Find out how credit works. Any why it matters.

Your credit score is created from information on your credit report. Want to discuss your own credit situation? We’re here to help.

Credit scores generally range from 300 to 850, with a higher score indicating you have better credit.

Category Excellent Good Average Fair Poor
Score 720 or above 681 to 719 621 to 680 600 to 620 599 or less

Your credit score is not static — it changes throughout your life based on how you manage your loans and credit card debt. You can request a free credit report and review your credit history at AnnualCreditReport.com.

Next: What Affects Your Credit Score

Credit FAQs

Can I refinance if I've had "bad credit" in the past?

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Possibly. Your credit score is only one of the factors taken into account when you apply for a refinance loan. We also look at your employment history, income, debt and cash reserves.

Does ditech report to credit agencies?

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Yes, we report to credit agencies Equifax, Experian, Trans Union and Innovis on a monthly basis. For more information, please contact the credit agency directly.

How does my loan with ditech affect my credit bureau report?

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ditech provides Equifax, Experian, Trans Union and Innovis with loan information every month. We provide accurate information based on account records. If you suspect an error on your credit report, please contact the appropriate Credit Bureau Agency for resolution information. You may also send credit report disputes in writing to ditech Customer Service. Include your ditech account number (if applicable), name, and any additional supporting documentation to support your position. Supporting documentation may include cancelled checks, bank statements, copies of credit reports, or any other pertinent information for further review. Upon receipt, our Customer Service department will research the dispute and respond accordingly.

If we are responsible for errors to your credit report, we are committed to correcting them quickly.  However, please understand that we are unable to request credit bureau changes as a courtesy to our borrowers or to improve credit ratings.

I need a verification of mortgage. Can you help?

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Yes, we can help you with this. Please mail a written request for a Verification of Mortgage to:

Ditech Account Processing
P.O. Box 15009
Tempe, AZ 85284-0109

We will send you a Verification of Mortgage document for your records.

What do I need to do if there are errors on my credit report?

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If you suspect an error on your credit report, please contact the appropriate Credit Bureau Agency for resolution information.

Credit report disputes may also be sent in writing to ditech Customer Service. Include your 9-digit ditech account number (if applicable), name and any additional supporting documentation to support your position. Upon receipt, our Customer Service department will research the dispute and respond accordingly.

Will I be turned down for a loan if I’ve had credit problems?

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Not necessarily. Your credit score is only one of the factors taken into consideration when you apply for a home loan. We also review your employment history, income, debt and cash reserves.