ditech provides Equifax, Experian, Trans Union and Innovis with loan information every month. We provide accurate information based on account records. If you suspect an error on your credit report, please contact the appropriate Credit Bureau Agency for resolution information. You may also send credit report disputes in writing to ditech Customer Service. Include your ditech account number (if applicable), name, and any additional supporting documentation to support your position. Supporting documentation may include cancelled checks, bank statements, copies of credit reports, or any other pertinent information for further review. Upon receipt, our Customer Service department will research the dispute and respond accordingly.
If we are responsible for errors to your credit report, we are committed to correcting them quickly. However, please understand that we are unable to request credit bureau changes as a courtesy to our borrowers or to improve credit ratings.