If you received a letter that the servicing of your mortgage loan has been transferred to LoanCare and you have questions or concerns, please call LoanCare at 1-800-410-1091.

If you received a notice in connection with our court-supervised restructuring process and you have questions, please click here for additional information and FAQs.

Our Hours

Monday - Friday8am - 9pm ET

Saturday8am - 5pm ET

Sunday*1pm - 5pm ET

*Sunday Hours: Home Loan Specialists available for new loan applications only. Associates are not available for questions about existing accounts or applications in progress.

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